FAQ

Below are some frequently asked questions from our customers.
If you have any other questions, please call us or send your question to info@walkingpad.nl.

About products

1. What is the WalkingPad treadmill?

The WalkingPad is a compact, foldable treadmill designed specifically for home or office use. It provides a way to move while doing activities such as working or watching television.

2. Do the WalkingPads have a speed limit?

The treadmills have a speed range between 0.5 and 6 km/h , which is ideal for walking and light jogging. We also offer treadmills with speeds up to 16 km/h ! These are also suitable for intensive running.

3. How do I maintain my WalkingPad?

Maintaining your WalkingPad is essential for optimum performance and durability. Wipe the running surface with a slightly damp cloth after each use and vacuum around the unit weekly. Lubricate the running belt with WalkingPad lubricant every three months.

4. Are the WalkingPads foldable?

Yes, the WalkingPads are foldable and designed to be compact. This makes it easy to store them after use, for example under a bed or sofa.

5. Does WalkingPad also sell other devices besides treadmills?

Yes! WalkingPad also sells fitness equipment. The WalkingPad foldable rowing machine is compact and space-saving, ideal for a full body workout at home. We recently started selling the multifunctional fitness bench. This device is adjustable and suitable for various strength training exercises, while it is easy to store.

Purchase questions

1. What are the shipping costs?

We offer free shipping on all orders, to the Netherlands, Belgium and Luxembourg.

2. What is the delivery time?

Orders placed on weekdays before 6:00 PM will be shipped the same day and delivered to your home the next working day!

3. Can I try the product?

Yes, you can try everything with us for free for 30 days!

4. Can I return my treadmill?

You have the right to cancel your order up to 30 days after receipt without giving any reason. We will then collect the product from you free of charge . You will then be refunded the full order amount including shipping costs.

5. What payment methods can I use?

At WalkingPad Nederland we offer different payment options to make your purchase as easy as possible:

  1. iDEAL: For fast and secure direct bank transfers.
  2. Credit card: We accept Visa, Mastercard and American Express.
  3. PayPal: For a secure payment with your PayPal account or credit card via PayPal.
  4. Bank transfer: You can also transfer the amount directly to our bank account.
  5. Pay afterwards: In collaboration with Klarna we offer the possibility to pay within 30 days after receiving your product.
  6. Payment in installments: You can also choose to pay for your purchase in installments via Klarna.
6. What is the warranty on WalkingPad.nl?

WalkingPad Nederland offers a standard 2-year manufacturer's warranty on all our products, calculated from the date of purchase. This warranty covers manufacturing defects and defects in material and workmanship under normal use.